Account Manager

Ziba is looking for an Account Manager to join the Client Relations team. This role is responsible for facilitating the execution of our complex programs by managing the day-to-day tactical operations of assigned projects, working to ensure they’re delivered on time and on budget, while providing both clients and internal teams with a smooth process.

You'll be:

• Serving as the primary client relationship liaison between client and agency, fostering trust and confidence in the partnership.
• Developing a comprehensive understanding of clients’ business objectives, collaborating with other disciplines to manage expectations and mitigate misalignment both internally and with clients.
• Fostering account growth by providing strategic counsel and effective solutions through the lens of Ziba’s services.
• Proactively overseeing day-to-day operations of assigned accounts, creating an environment for thriving client and Ziba team relationships.
• Driving the financial health of assigned accounts, focusing on revenue growth and profit margins with support from Director of Client Relations and Creative Directors.
• Partnering with the Director of Client Relations and Creative Directors to help drive the team conversation, balancing the four factors of Project Management: quality of work, client experience, team experience and financial performance.
• Recording, distributing, tracking, and following up on notes from client engagements.
• Managing internal team coordination, project planning and work plans.
• Arranging in-person and virtual meetings with clients, vendors, and internal teams.
• Leading project wrap-up discussions and document close-out.
• Collaborating with Client Relations team members to continuously improve and elevate our work.

You have:

• A bachelor’s degree or equivalent experience.
• A background or interest in account management, design, innovation, or marketing.
• Strong administrative and organizational skills.
• A keen sense of when to elevate issues to the project leadership team.
• The ability to anticipate and proactively respond to needs.
• Empathy and excellent written and verbal communication skills.
• The desire to learn about Ziba processes, both creative and business.
• The ability to travel up to 25%.

What we offer:

• Medical, dental, vision, HSA, and life insurance benefits are standard.
• Flexible work schedule.
• Competitive PTO policy, an unlimited FTO plan, plus a generous holiday policy (6 paid holidays + the week between December 25th - January 1st off).
• Incentive plan for profit sharing.
• Family leave plan.

What to send us:

• Your résumé and a cover letter

Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. Read more here.

Interested? Reach out! We always love to connect: careers@ziba.com

Ziba Design is an equal opportunity employer and eagerly awaiting BIPOC applications.